service support maintenance

Customer Support Service

Our Customer Support team helps you use your CMMS every day, so you can get the most from the solution and improve your business performance. The loyalty of customers who have moved to each new version of Mainta reflects their long-term satisfaction.
Support & maintenance

Supporting You

Mainta Support is available as soon as your maintenance contract starts, following the completion of your implementation project.

  • It helps you understand and use the software
  • It provides corrective patches
  • It provides software updates
  • It provides the new features included in software updates

The Support team works closely with all other Mainta teams to ensure that every request is handled by the right experts.

Mainta customer Support

How can you contact us? Our preferred contact method is the online ticketing tool. It is available 24/7 from your customer portal at mainta.fr/user and allows you to track the progress of your requests.

Our team can also be reached on +33 3 89 46 79 88, Monday to Friday, from 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm.

  • The ticketing tool allows us to provide a fast and direct response online
  • Telephone support is used when a discussion is needed to better understand your situation
  • When required, we can connect remotely to your application to complete a more detailed diagnosis, while respecting your security policy
  • In exceptional cases, on-site support may also be considered